Frequently Asked Questions
Everything you need to know about Globe eSIM — setup, devices, data plans, and support.
What is Globe eSIM?+
Globe eSIM is a digital SIM that lets you connect to mobile data abroad without swapping physical SIM cards. Buy a plan, scan a QR code, and you are online in minutes.
Which devices support eSIM?+
Most recent iPhones (XS and later), Google Pixel 3+, Samsung Galaxy S20+, and many other unlocked devices support eSIM. Check your device settings for "Add eSIM" or "Add Cellular Plan".
How fast is activation?+
Activation is instant. After purchase you receive a QR code by email. Scan it before or when you land — your data plan activates as soon as you connect to a local network.
Can I keep my regular phone number?+
Yes. Your eSIM is a separate data line. Your primary SIM stays active for calls and texts while Globe eSIM handles mobile data abroad.
What happens when I run out of data?+
You can purchase a top-up or a new plan from your account dashboard. We will notify you before your data or validity period expires.
Is hotspot / tethering allowed?+
Yes, all Globe eSIM plans support personal hotspot so you can share data with laptops, tablets, or travel companions.
Can I get a refund?+
Unused eSIM plans can be refunded within 7 days of purchase if the QR code has not been installed. Contact support and we will help right away.
Do you offer 24/7 support?+
Yes. Our team is available around the clock via email and live chat for setup help, troubleshooting, and account questions.